Security & Privacy

Yes, your data in Aleefak is protected with the highest levels of digital security. We are committed to applying best-in-class security standards to safeguard both your personal information and your pet’s data.

• 🔒 Encrypted connection: All data sent between your device and Aleefak servers is encrypted using the HTTPS protocol.
• 💾 Encryption at rest: Your data is stored in encrypted databases and cannot be accessed by any unauthorized party.
• 🧑‍💻 Restricted access: No one on the technical team can access user data except under strict, permission-based controls.

We also do not share your data with any external party without your explicit consent. You can manage, edit, or delete your data at any time through your account settings.

📋 All privacy policies are reviewed and updated regularly to stay aligned with international standards, and users are notified in advance of any changes.

🛡️ We believe security isn’t a feature — it’s a right. That’s why we continuously improve our protection systems to give you a trustworthy and safe experience.

All data you enter in your Aleefak account is visible only to you, and no third party can access it without your explicit consent. We believe privacy is a right, which is why we enforce strict controls over how data is managed.

• 🔏 Individual access: Only you, as a registered user, have full access to your data and your pet’s information.
• 👨‍👩‍👧‍👦 Optional sharing: You can choose to share your account with family members or care partners, but only with your approval.
• 🚫 No third-party sharing: We do not sell or share your data with any external party for marketing or analytics purposes.

In addition, search engines are blocked from indexing any page that contains sensitive data, and no personal information can be accessed without secure login.

🛡️ If our privacy policies change, all users are notified in advance via email before any updates are applied.

Yes, you can delete your entire Aleefak account at any time, along with all associated data permanently and irreversibly. We give you full control over the fate of your digital information.

• 🧭 How to delete: From your account settings, you’ll find the "Delete account" option under the Privacy section. After confirming through verification steps, the process is completed immediately.
• ⚠️ Deletion includes: Login information, pet profiles, tasks, reminders, photos, and any uploaded attachments.

Deletion is carried out in line with international data protection standards, and we do not keep any backups after the process. We also require a double verification step to prevent accidental deletion.

🛡️ Aleefak’s policy ensures you always have the right to manage, keep, or delete your data without any obstacles.

Every photo or file you upload to Aleefak is treated as part of your private data and is protected under the same strict security and privacy rules.

• 📦 Secure storage: All photos and attachments are stored in an encrypted, protected environment on private servers and can only be accessed through your account.
• 👁️‍🗨️ Limited visibility: Files are not shared with any external party, and the support team can only access them for technical support cases—and only with your permission.
• 🧹 Permanent deletion: When you delete a photo or file from your account, it is permanently removed from the system within a short period, with no temporary copies left behind.

Files are used only within your account to personalize your pet’s profile or to archive health documents (such as vaccinations or medical reports), and they are not analyzed or used for any other purpose.

🛡️ We also automatically scan uploaded files to ensure they are free of viruses or harmful content, helping keep the platform fully safe.

Yes. At Aleefak, we perform regular and comprehensive backups of all user data to ensure its safety and continuous availability at all times.

• 🗃️ Automatic backups: Backups are created on a scheduled basis and cover accounts, pets, tasks, reminders, and photos.
• 🔐 Secure storage: Backups are stored in an encrypted, protected environment that is separate from the main servers to ensure isolation from any potential issues.
• 🔄 Data retention management: Backups are kept for defined periods and rotated automatically to always retain the most recent data.

These backups are used only in technical emergency situations, such as accidental data loss or system failures, and no external party can access them.

🛡️ Our backup system is a core part of our commitment to keeping your data safe and available at all times.